Customer Service Policy
1. Service Scope
We provide full-cycle customer service including pre-sales consultation, order inquiry, logistics tracking, after-sales problem handling, return and refund service and product usage guidance. We are committed to solving all shopping and product related problems for every customer.
2. Service Response Time
Our customer service team works 7 days a week. We will reply to all customer consultation messages within 24 hours on working days and holidays to ensure timely problem solving.
3. Product After-Sales Guarantee
All our kitchen appliances enjoy official quality guarantee service. For product quality problems within the warranty period, we provide free maintenance, replacement or refund services according to the actual situation. We provide detailed product usage manuals and online usage guidance to help customers use professional kitchen appliances correctly.
4. Service Principle
We adhere to the customer-first service concept, respect every customer’s shopping experience, actively listen to customer feedback and suggestions, and continuously optimize products and services to bring better shopping and use experience for global users.